Right of withdrawal for customers

Customers have the right to cancel the contract within 14 days from the day on which they or a third party named by you, who is not the carrier, has taken possession of the goods (or the last goods, partial shipment, or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several partial shipments or pieces) without providing any reason.

In order to exercise the right of withdrawal, customers must inform us (iMEDgine GmbH, An der Zeil 6, 96215 Lichtenfels, Germany; info@imedgine.de) by means of a clear declaration (e.g. a letter sent per post mail or by e-mail) of their decision to withdraw from the purchase contract with us. For this, the customer may use the following withdrawal template, which, however, is not mandatory. To comply with the withdrawal period, it is sufficient that the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Withdrawal template
To iMEDgine GmbH, An der Zeil 6, 96215 Lichtenfels, Germany, info@imedgine.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / for provision of the following service (*)
Ordered on (*)/received on (*)
Name of the customer(s)
Address of the customer(s)
Signature of the customer(s) (only in case of notification on paper)
Date
(*) Delete as applicable.

If the customer cancels the contract, we shall repay them all payments that we have received from them, including the delivery costs (with the exception of the additional costs resulting from the fact that they have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of cancellation of the contract. For this repayment, we will use the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise with the customer; in no case will we charge the customer any fees because of this repayment. We may refuse repayment until we have received back the goods or until the customer has provided proof that they have returned the goods, depending on which is the earlier date. The customer shall return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which they notify us of the revocation of this contract. The deadline is met, if the customer will send the goods before the expiry of the period of fourteen days. The customer shall bear the direct costs of returning the goods. The customer shall only be liable for any loss in value of the goods, if this loss in value was due to handling of the goods that was not necessary for the examination of the condition, properties and functioning of the goods.

The right of withdrawal does not apply to contracts about the delivery of goods that are not prefabricated and for whose manufacturing of an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal expires prematurely for contracts about the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.